Refund Policy

Digital Software Product

Swarnakar is a digital software and license product. Once payment succeeds and the license is activated or renewed, refunds are generally not applicable because the product access has been issued.

Eligible Refund Review Cases

• Duplicate payment for the same customer, mobile number, plan and duration.
• Payment captured but license was not issued or renewed after reasonable reconciliation.
• Failed activation caused by AyanCore licensing or fulfillment systems where the issue cannot be resolved.
• Accidental duplicate renewal verified against payment and license records.

Information Required

To review a refund request, provide the registered mobile number, shop name, Razorpay payment ID or order ID, payment date, amount paid and a short description of the issue.

Review Timeline

Refund reviews are usually started within 3 business days after we receive the required information. Payment reconciliation may take longer when bank, UPI, Razorpay or backend records need to be matched.

Approved Refund Processing

Approved refunds are initiated through the original payment route where possible. Actual credit time depends on Razorpay, the bank, UPI provider or card network. AyanCore will share practical status updates through the support channel.

Renewals and Upgrades

Renewals and upgrades are reviewed based on license status, activation outcome and payment record. A successful and used renewal or upgrade is generally not refundable unless it falls under an eligible duplicate or failed-fulfillment case.

Non-Refundable Cases

• Change of mind after successful activation or renewal.
• Incorrect shop, mobile, tax or billing configuration entered by the customer, unless the issue can be corrected through support.
• Device incompatibility where published requirements or guidance were ignored.
• Misuse, fraud, license sharing, tampering, chargeback abuse or policy violation.

Fraud and Abuse Exclusion

AyanCore may refuse refund requests linked to fraudulent activity, repeated abuse, manipulated payment records, license tampering or attempts to bypass licensing controls.